Perhaps the greatest, most transformational business development since the invention of the internet, "Cloud Services" or XaaS (Everything as a Service) has leveled the playing field by providing a VAST array of services and functionalities heretofore, were reserved only for large enterprises. Now, you can access information or communicate anywhere, at any time, on any device.
Cloud Services however, can be, like actual clouds, nebulous (pun possibly intended), and ever changing. New offerings come out constantly. So, your cloud strategy must be adaptable. Which means you need someone on your side to provide access to the right cloud experts in order to keep you educated and aligned with the right services for your specific needs while providing the freedom for you to focus on your business.
Below are a few definitions you might find useful. But what you REALLY need, is a 5-minute conversation!
Ever feel overwhelmed by your call center?
Perhaps the most common and well-known cloud service is SaaS. The most well-known example is Microsoft® Office 365®, Conceptually, like most other “as a service” offerings that it preceded, eliminates up front purchase and on-going upgrades with a subscription model on a per seat basis.
An extension of "CaaS". But providing additional functionality. Where "CaaS" refers specifically to voice communications, UC - Unified Communications integrates voice, e-mail, texting, and video. It provides communications on-demand, anywhere, anytime, on any device.
Cyber-security is among the top 3 concerns IT leaders have. Threats are wide, varied, sophisticated, and constantly evolving. It is next to impossible for individual companies to maintain a level of reasonable security that not only protects the enterprise but is also compliant with government regulations which are also constantly evolving.
SeaaS spans a wide variety of threat protection and mitigation services that can be customized to the specific needs of your organization to provide the best, most appropriate and most affordable protection to your organization.
Traditional, in-house Data storage requires substantial costs in hardware, software, infrastructure, telecom, security and on-going maintenance.
StaaS, allows you to safely and securely store data in the cloud which makes it available to remote workers or clients on an as-needed basis.
Costs are controlled by paying only for what is needed and when it is needed. Additional benefits are substantially reduced re-estate, infrastructure and connectivity.
Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet. A PaaS provider hosts the hardware and software on its own infrastructure. As a result, PaaS frees users from having to install in-house hardware and software to develop or run a new application.
Sometimes referred to as Disaster Recovery as a Service (DRaaS), is a category of cloud computing used for protecting an application or data from a natural or human disaster or service disruption at one location by enabling a full recovery in the cloud.
Backend as a service (BaaS) serves as the middleware that provides developers with ways to connect their Web and mobile applications to cloud services via application programming interfaces (API) and software developers' kits (SDK).
Backend as a service is also known as mobile backend as a service (MBaas),
Essentially this is a generic term for your telephone system. On-premise or "legacy" systems are phasing out and are being replaced with a hosted model where the brains of the telephone system exist in the cloud while end users might be located in an office or a remote location such as in the field or telecommuting.
Contact (Call) centers are mission critical, highly complex and historically, a significant expense to build and maintain. CCaaS puts the brains of the contact center into the cloud and provides substantially improved cost control, flexibility, reliability and functionality while decreasing both management and administrative demands.
Distributed workforces have unique needs. It is cumbersome and expensive to dispatch centralized IT support to remote locations. But sometimes it is necessary.
Additionally support ticketing requires software, hardware and staff to integrate and maintain.
DSaaS outsources some or all of those functions, as required for YOUR specific needs to allow your IT staff to focus on what they do best, while providing substantial cost savings and increased availability to hands-on support for remote workers.
ITaaS is typically utilized by larger enterprises to provide a more complete, infrastructure, software and support on as-needed basis. In this context, IT encompasses all of the technologies for creating, storing, exchanging, and using business data. Consequently, it includes metric information that typically is not useful for small to mid-sized organization.
One of the most significant elements of an IT budget is the acquisition, maintenance and repair of hardware, (desktop PC’s, laptops, servers and network core equipment)
IaaS provides on-demand infrastructure on a per user, monthly basis. Companies pay only for what they need and use. Costs are typically classified as operating expenditures rather than capital expenses.
Benefits of IaaS include, simplification of accounting, better cost control, greater uptime of network resources and reduced management aggravation.